At Matter, we’re passionate about helping the world’s best teams and companies build amazing company cultures.
We’re looking for a high-potential early-career operator who is hungry to learn, eager to take ownership, and excited to grow quickly.
We care more about potential, curiosity, and work ethic than prior experience.
As our first Operations hire, you’ll work directly across support, customer success, QA, and growth initiatives. You’ll learn how a modern SaaS company operates end-to-end while playing a critical role in delivering a world-class customer experience.
We’re a remote-first team working EST or CST hours.
Why this role matters
Matter is at an exciting stage of growth. We are focused on delivering an exceptional experience across every customer touchpoint.
In this role, you will:
- Learn how to operate and scale a fast-growing SaaS company
- Work directly with customers and shape their experience
- Help improve product quality through hands-on QA
- Build systems and processes that support growth
This is a unique opportunity to get broad exposure, take real ownership early, and grow into a key operator at Matter.
How you’ll contribute
Customer Support
- Respond to customer questions via email and live chat
- Improve Help Center content and documentation
- Create simple product walkthroughs and updates
Customer Success
- Support onboarding, training, and follow-ups
- Help prepare materials for customer check-ins
- Capture customer feedback, stories, and testimonials
Quality Assurance
- Test new product features before release
- Log issues clearly and verify fixes
- Help improve QA processes over time
Growth Operations
- Support SEO and review management
- Maintain listings across marketplaces and directories
- Assist with lightweight marketing and content tasks
A little about you
- Recent graduate or early in your career
- Extremely detail-oriented and organized
- Strong written and verbal communication skills
- Curious, coachable, and eager to learn quickly
- Comfortable figuring things out without perfect direction
- Motivated by doing great work and improving every week
Nice to have:
- Any experience with customer support, internships, or side projects
- Interest in SaaS, startups, or operations
Why Matter
Most entry-level roles teach you one function.
This role teaches you how a company works.
At Matter, you won’t be siloed. You’ll work directly with customers and help shape product and growth from day one. You’ll see how decisions get made, how problems get solved, and how a product evolves in real time.
We’re a small, profitable, fast-growing team. That means your work matters immediately. The systems you build, the improvements you make, and the problems you solve will directly impact our customers and our growth.
If you are looking for a structured, slow-paced environment with clear instructions for everything, this is probably not the right fit.
If you are excited by learning quickly, taking responsibility early, and being part of building something meaningful, you will thrive here.
What we offer
You’ll gain hands-on experience across multiple functions and work closely with a small, high-performing team.
- Remote-first flexibility
- Direct exposure to product, customers, and company strategy
- Clear path to grow into more senior roles over time
Optional Video Introduction
Record a short Loom video (60–90 seconds) introducing yourself and covering three things: why Matter specifically caught your attention, something you’ve done that shows initiative or ownership, and one thing you would improve about Matter and why. Keep it simple and concise, don’t overprepare, and focus on how you think rather than being polished. We review every video. Please paste your link below (Loom or similar tool works).
Apply for Operations Role
